Damages, defects, or missing parts.
At Moover Toys, we are committed to ensuring you have the best experience with our products. If you encounter any issues such as damages, defects, or missing parts, we are here to help. To request a replacement or spare parts, simply send an email to [email protected]. Please include the following in your email:
- A picture of the toy
- A brief explanation of the problem
- Your full shipping address
Mia will assist you with sending the necessary replacement parts or a new toy. Our process is quick and easy, so we can resolve your concerns efficiently.
Contact Information:
Moover Toys LLC
EIN: 36-4913133
201 E 5th St STE 1200
Sheridan, WY 82801
USA
Moover Stock:
Moover Toys c/o RML
151 Building
151 Church Street
Millersburg, PA 17061
USA
Moover Head Office Europe:
Moover Toys ApS.
Engvej 113
DK-2300 Copenhagen S
Denmark
Phone: +45 4045 9030
Danish VAT-number: DK26996880
Useful Links:
- Online Store USA: www.shopmoover.com
- Main Homepage: www.moovertoys.com
- Product Picture Download: www.mooverbrands.com
Shipping
Yes! We offer free shipping on all orders over $99 across the United States.
We ship orders within 1-3 business days. Once your order is shipped, delivery usually takes 1-3 days, depending on your location.
We use UPS and FedEx to ensure fast and reliable delivery for all orders.
We deliver to all states across the US, excluding Alaska and Hawaii.
Yes, once your order is shipped, we will send you a tracking number via email, so you can monitor your shipment.
If your package doesn't arrive within the expected delivery time, please contact us at [email protected], and we will assist you in locating your package or arranging a replacement.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Our toys comply with international safety standards, including ASTM, EN71, and other relevant certifications, ensuring they are safe for children in countries around the world.
Our toys comply with international safety standards, including ASTM, EN71, and other relevant certifications, ensuring they are safe for children in countries around the world.
Yes, in addition to being safe, our toys are made from sustainable materials, ensuring that they are not only good for your child but also for the environment.
We use high-quality wood and non-toxic paints to craft our toys, ensuring they are safe, durable, and eco-friendly.
Each product page includes recommended age ranges to ensure the toys are suitable for your child’s development. If you have any doubts, feel free to reach out to our team for guidance.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.